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Knowledgebase

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Tip number 1 - Restart your device

Most issues with the WiFi can be solved by restarting your device. A simple "Off and On" of your device clears out any settings that my be affecting your connection. After restarting your device the i...
Connecting your Smart TV

Some TV models may not have the ability to connect to the Premium WiFi because a browser is needed to access the captive web portal which the TV may not have.

Can I play MMO (massively multiplayer online) games?

Unfortunately our system is not capable of handling the traffic needed for this type of online gaming. For online gaming or heavy data transferring traffic, we recommend a dedicated internet connectio...
How do I connect my Roku TV or Add-on Device

1a.    Plug in your Roku stick or box to power and the TV you want to use.

"Forget" the basic WiFi when you upgrade to Buzz+

Many devices will not automatically connect to the Buzz+ network and instead connect to Buzz Basic, this can result in slower speeds and limitations to streaming services. Some people who upgrade from...
Forget a network on your device

*Be sure to restart your device once completing the steps* Window 10 1. Click the WiFi icon on the lower right corner of your screen, or open Windows Settings.
My voucher code does not work

Your voucher code my have expired. Please provide us with the following information and we can confirm this for you. Voucher code.Email used to purchase voucher code from PayPal.
How do I connect my Amazon FireStick

1.    Plug in your FireStick to power and the TV you want to use. 2.    Press the 
What is or I forgot, the password to the Free Basic WiFi network

Please contact the office and request the password for the Free Basic WiFi network.
I entered my voucher code, but still cannot access the internet

More likely the device was not registered properly when logging in. Submit a ticket along with the voucher code and request the code be reset. This will remove the device that did not register correct...
I would like to add another device but I get a message saying, "Maximum users for this voucher exceeded."

A total of 5 (five) devices per voucher code may be registered at one time. Once a device has been registered with a voucher code it cannot be removed by the user. Submit a ticket with your voucher co...
I added a device with my voucher code that I no longer have. How can I remove it from my number of allowed devices?

Submit a ticket with your voucher code requesting to remove your device.
How do I find my iPhone's device name?

Your iPhone's device name is the name you gave it when you originally set it up.  To find it's name, go to "settings->general->about"  The iPhone device name is shown to the right of "Name".
Why can I not connect my Apple TV or Goggle Chromcast / Home?

Unfortunately Apple TV or Goggle Chromcast / Home, will not work on the BuzzPlus Wifi network. A browser is needed to access the web portal which they do not have.
How do I find my iPhone's MAC address?

To find your iPhone's MAC address, navigate to "settings->general->about->Wi-Fi Address".  Every network device is assigned a MAC address when it is manufactured.  The MAC address is made up ...
While on the Buzz Basic WiFi I can stream a movie from time-to-time, why can't I stream all the time?

The Buzz Basic WiFi is not meant for streaming media or on-line gaming. General web browsing, internet searches and emails should work fine. If you would like to stream media, we suggest connecting to...
My WiFi connection is great in the living room but slows down in the bedroom. Why does it do that?

WiFi signals and strengths can vary greatly from one location to the next, as do the number of barriers between the nearest access point and your device. Try moving your device as close to the window ...
My device seems to lose its connection frequently.

This more likely happens to mobile devices but could happen to devices that are not mobile. Your device could be connecting to an access point further away from you. To fix this go to your WiFi settin...
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How do I connect my Roku TV or Add-on Device

Category: Knowledgebase

1a.    Plug in your Roku stick or box to power and the TV you want to use. 1b. Or if this is a smart TV with Roku already installed Go To step 2. 2.    Press the Home button on the Roku remote. 3.    ...

My voucher code does not work

Category: Knowledgebase

Your voucher code my have expired. Please provide us with the following information and we can confirm this for you. Voucher code.Email used to purchase voucher code from PayPal.

Connecting your Smart TV

Category: Knowledgebase

Some TV models may not have the ability to connect to the Premium WiFi because a browser is needed to access the captive web portal which the TV may not have. For these situations we recommend purchas...

"Forget" the basic WiFi when you upgrade to Buzz+

Category: Knowledgebase

Many devices will not automatically connect to the Buzz+ network and instead connect to Buzz Basic, this can result in slower speeds and limitations to streaming services. Some people who upgrade from...

How do I connect my Amazon FireStick

Category: Knowledgebase

1.    Plug in your FireStick to power and the TV you want to use. 2.    Press the Home button on the FireStick remote. 3.    Go to Settings. 4.    Select Network. 5.    Find the network named, “Buzz+”...

Tip number 1 - Restart your device

Category: Knowledgebase

Most issues with the WiFi can be solved by restarting your device. A simple "Off and On" of your device clears out any settings that my be affecting your connection. After restarting your device the i...

Forget a network on your device

Category: Knowledgebase

*Be sure to restart your device once completing the steps* Window 10 1. Click the WiFi icon on the lower right corner of your screen, or open Windows Settings.2. Click Network and Internet Settings.3....

Can I play MMO (massively multiplayer online) games?

Category: Knowledgebase

Unfortunately our system is not capable of handling the traffic needed for this type of online gaming. For online gaming or heavy data transferring traffic, we recommend a dedicated internet connectio...

What is or I forgot, the password to the Free Basic WiFi network

Category: Knowledgebase

Please contact the office and request the password for the Free Basic WiFi network.

My device seems to lose its connection frequently.

Category: Knowledgebase

This more likely happens to mobile devices but could happen to devices that are not mobile. Your device could be connecting to an access point further away from you. To fix this go to your WiFi settin...

My WiFi connection is great in the living room but slows down in the bedroom. Why does it do that?

Category: Knowledgebase

WiFi signals and strengths can vary greatly from one location to the next, as do the number of barriers between the nearest access point and your device. Try moving your device as close to the window ...

While on the Buzz Basic WiFi I can stream a movie from time-to-time, why can't I stream all the time?

Category: Knowledgebase

The Buzz Basic WiFi is not meant for streaming media or on-line gaming. General web browsing, internet searches and emails should work fine. If you would like to stream media, we suggest connecting to...

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